PRIVACY POLICY

WHAT INFORMATION DO WE COLLECT?

We may collect, store and use the following kinds of personal information:

Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);

Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

Information that you provide to us for the purpose of registering with us;

Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

Any other information that you choose to send to us; and

Other information.

USING YOUR PERSONAL INFORMATION:

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

Administer the website;

Improve your browsing experience by personalising the website;

Enable your use of the services available on the website;

Send to you goods purchased via the website, and supply to you services purchased via the website;

Send statements and invoices to you, and collect payments from you;

Send you general (non-marketing) commercial communications;

Send you email notifications which you have specifically requested;

Sustainable Organistry frequently gives out offers to give registered and unregistered members the opportunity to win great discounts and vouchers.

 

Information collected by us for such activities may include contact information and survey questions, which are used to notify contest winners and develop promotions and products respectively.

 

As a member, you will also occasionally receive updates from us about special offers and new products, and in addition, you may look forward to receiving newsletters and exclusive promotions offering special deals.

 

However, you may choose at any time to no longer receive these email messages;

Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

Deal with enquiries and complaints made by or about you relating to the website; 

OTHER USES

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

 

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

PAYMENTS:

All our website financial transactions are handled through our payment services provider. We will share information with the payment provider only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

DISCLOSURES:

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information:

To the extent that we are required to do so by law;

In connection with any legal proceedings or prospective legal proceedings;

In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and

To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

INTERNATIONAL DATA TRANSFERS

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. The information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in our home jurisdiction.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others. You expressly agree to such transfers of personal information

YOUR RIGHTS:

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject the payment of a fee. We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

UPDATING INFORMATION

Please let us know if the personal information which we hold about you needs to be corrected or updated.

CONTACT:

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to store@sustainableorganistry.com

 

Shipping & Returns

STANDARD SHIPPING POLICY

We currently deliver across India to all metros and certain non-metro cities.

We have tied up with a reliable logistics partner that ensures reliable delivery of non-perishable items across cities. For perishable goods, we have a dedicated logistics team that will pick your products from the vendor and hand-deliver it to you (This service is currently available only in select cities for select products).

We try our very best to ensure that there are no delays in shipments, but sometimes it's beyond our control.

SHIPPING TIME

Since most of the products are made to order, we allow the vendors to decide on the lead time they require. This time is indicated alongside each product and reflects on the checkout page. Typically the lead time is 5-7 working days.

The logistics partner gets a notification once the vendor has your product ready for dispatch. They will then pick it up from the vendor and deliver it to you between 8 am to 9 pm on all business days between Monday to Saturday.

We ship on all days (Monday to Saturday) except Sundays and public holidays.

If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at store@sustainableorganistry.com, mentioning your order reference number and a picture of the tampered package. We shall ensure a replacement delivery is made to you at the earliest.

In case there is a delay, please send us an email at store@sustainableorganistry.com with your order number.

In the unfortunate scenario that your shipment has been misplaced or lost en route, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you.

 

In such a case, we would request you to confirm in writing to us that you have not received the product. However, Sustainable Organistry’s decision in this regards shall be final and binding to you and that you shall not be entitled to raise any claims in that regards.

SHIPMENT PROCESSING TIME

All orders are processed within 2-3 business days. You can expect delivery of the products within 5-7 business days of placing your order. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active from the date of dispatch to up to 7 days after delivery.

DAMAGES

Sustainable Organistry is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside India.

REFUND POLICY

Our returns and exchange policy is subject to goods sold by Sustainable Organistry's verified brands and designers directly to you, with no exceptions for third party sales.

 

All policy changes will reflect on this page.

 

Goods may only be accepted if they are not damaged, used or washed and in original packaging unless damaged.

 

The Policy envisages the terms and conditions under which: You are permitted to return goods purchased by you, subject to a valid reason;

 

A refund may be obtained for goods purchased by you, subject to certain conditions;

 

It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.

 

Return, refunds or cancellations may also vary from brand to brand or seller to seller, in which case each such good sold thereunder will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”).

 

Lastly, you agree, abide and acknowledge that Sustainable Organistry’s decision with regards to the Refund & Returns Policy shall be final and binding to you and that you shall not be entitled to raise any claims, damages, losses, liabilities, etc. of whatsoever nature in that regards once Sustainable Organistry has notified you about its decision. 

WHAT CAN I RETURN AND WHEN? 

You receive a faulty or defective product You receive a product that is different from what you ordered

WHAT PRODUCTS CAN NOT BE RETURNED?

Items that have been worn, washed or soiled Once the seal has been broken, cannot be returned unless the equipment is faulty.

 

Consumable products like food and beverages, bath and beauty products Bulky items like furniture, statues, paintings, temples (mandir) Custom-made or hand-made products

 

No refund, exchange or return on discount/sale items. Conditions

 

For Returning Products: The products must be returned in the original condition they were received in, along with any bills, tags, labels etc.

 

Products must be in their original form and unsoiled Brand packaging should be intact

 

Replacement of a product will be subject to the availability of the product on the website at that time Return, Exchange & Refund Guidelines:

 

There will be no returns or exchanges for products made as per custom requirements.

 

There will be no refunds, returns or exchanges for products on discount/sale.

 

A return/exchange request should be raised via email quoting order number to store@sustainableorganistry.com

 

Sensitive cases will receive a call back from the team at Sustainable Organistry.

 

Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.

 

If the seller agrees to a refund, then you must send the product back to the vendor within 7 days of the vendor agreeing to the refund.

 

Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product.

 

This cost will have to be borne by you.

 

Please note, that should the fault be ours (in case of manufacturing defect), we will contact you to arrange a pickup.

 

In all other cases, please note that we may only process exchanges and returns once you have shipped us the product.

 

If the goods are delivered to you in a damaged condition, please email us at store@sustainableorganistry.com with a photograph of the damaged product, the invoice details and the barcode on the package.

 

Exchanges are subject to the discretion of a friendly and diligent team at Sustainable Organistry.

 

As Sustainable Organistry stands for exclusivity, many of our products are offered in limited sizes.

 

Please note this may vary by designer/brand. Please check the product details for any anomaly.

 

Refunds are processed within one week of receiving the returned goods.

 

We can only process refunds for exchanges or returns once we have received the product.

 

Typically this timeline is 5-7 days from the date of return shipping.

 

Returned goods should retain original tags.

 

Goods that are damaged/without tags will be returned to the customer.

 

We hope it doesn't come to this, but should the goods returned to us by you fail to meet our returns standards, the cost of returning them to you will have to be borne by you.

 

Terms and Conditions

ACCOUNT TERMS

  • You must be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this Service.

  • To access and use the Services, you must register for a Mysite account by providing your full legal name, current address, phone number, a valid email address, and any other information indicated as required. Mysite may reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.

  • You acknowledge that Mysite will use the email address you provide as the primary method for communication.

  • You are responsible for keeping your password secure. Mysite cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.

  • You are responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account.

  • A breach or violation of any term in the Terms of Service, including the AUP, as determined in the sole discretion of Mysite will result in an immediate termination of your services.

GENERAL CONDITIONS

You must read, agree with and accept all of the terms and conditions contained in these Terms of Service, including the AUP and the Privacy Policy before you may become a member of Mysite.

  • Technical support is only provided to paying Account holders and is only available via email.

  • You acknowledge and agree that Mysite may amend these Terms of Service at any time by posting the relevant amended and restated Terms of Service on Mysite website and such amendments to the Terms of Service are effective as of the date of posting. Your continued use of the Services after the amended Terms of Service are posted to Mysite's website constitutes your agreement to, and acceptance of, the amended Terms of Service. If you do not agree to any changes to the Terms of Service, do not continue to use the Service.

  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Mysite.

  • You shall not purchase search engine or other pay per click keywords (such as Google AdWords), or domain names that use Mysite or Mysite trademarks and/or variations and misspellings thereof.

  • Questions about the Terms of Service should be sent to support@mysite.com.

  • You understand that your Materials (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit Card information is always encrypted during transfer over networks.