Shipping & Returns
STANDARD SHIPPING POLICY
We currently deliver across India to all metros and certain non-metro cities.
We have tied up with a reliable logistics partner that ensures reliable delivery of non-perishable items across cities. For perishable goods, we have a dedicated logistics team that will pick your products from the vendor and hand-deliver it to you (This service is currently available only in select cities for select products).
We try our very best to ensure that there are no delays in shipments, but sometimes it's beyond our control.
Since most of the products are made to order, we allow the vendors to decide on the lead time they require. This time is indicated alongside each product and reflects on the checkout page. Typically the lead time is 5-7 working days.
The logistics partner gets a notification once the vendor has your product ready for dispatch. They will then pick it up from the vendor and deliver it to you between 8 am to 9 pm on all business days between Monday to Saturday.
We ship on all days (Monday to Saturday) except Sundays and public holidays.
If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at firstname.lastname@example.org, mentioning your order reference number and a picture of the tampered package. We shall ensure a replacement delivery is made to you at the earliest.
In case there is a delay, please send us an email at email@example.com with your order number.
In the unfortunate scenario that your shipment has been misplaced or lost en route, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you.
In such a case, we would request you to confirm in writing to us that you have not received the product. However, Sustainable Organistry’s decision in this regards shall be final and binding to you and that you shall not be entitled to raise any claims in that regards.
SHIPMENT PROCESSING TIME
All orders are processed within 2-3 business days. You can expect delivery of the products within 5-7 business days of placing your order. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active from the date of dispatch to up to 7 days after delivery.
Sustainable Organistry is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
We currently do not ship outside India.
Our returns and exchange policy is subject to goods sold by Sustainable Organistry's verified brands and designers directly to you, with no exceptions for third party sales.
All policy changes will reflect on this page.
Goods may only be accepted if they are not damaged, used or washed and in original packaging unless damaged.
The Policy envisages the terms and conditions under which: You are permitted to return goods purchased by you, subject to a valid reason;
A refund may be obtained for goods purchased by you, subject to certain conditions;
It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.
Return, refunds or cancellations may also vary from brand to brand or seller to seller, in which case each such good sold thereunder will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”).
Lastly, you agree, abide and acknowledge that Sustainable Organistry’s decision with regards to the Refund & Returns Policy shall be final and binding to you and that you shall not be entitled to raise any claims, damages, losses, liabilities, etc. of whatsoever nature in that regards once Sustainable Organistry has notified you about its decision.
WHAT CAN I RETURN AND WHEN?
You receive a faulty or defective product You receive a product that is different from what you ordered
WHAT PRODUCTS CAN NOT BE RETURNED?
Items that have been worn, washed or soiled Once the seal has been broken, cannot be returned unless the equipment is faulty.
Consumable products like food and beverages, bath and beauty products Bulky items like furniture, statues, paintings, temples (mandir) Custom-made or hand-made products
No refund, exchange or return on discount/sale items. Conditions
For Returning Products: The products must be returned in the original condition they were received in, along with any bills, tags, labels etc.
Products must be in their original form and unsoiled Brand packaging should be intact
Replacement of a product will be subject to the availability of the product on the website at that time Return, Exchange & Refund Guidelines:
There will be no returns or exchanges for products made as per custom requirements.
There will be no refunds, returns or exchanges for products on discount/sale.
A return/exchange request should be raised via email quoting order number to firstname.lastname@example.org
Sensitive cases will receive a call back from the team at Sustainable Organistry.
Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.
If the seller agrees to a refund, then you must send the product back to the vendor within 7 days of the vendor agreeing to the refund.
Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product.
This cost will have to be borne by you.
Please note, that should the fault be ours (in case of manufacturing defect), we will contact you to arrange a pickup.
In all other cases, please note that we may only process exchanges and returns once you have shipped us the product.
If the goods are delivered to you in a damaged condition, please email us at email@example.com with a photograph of the damaged product, the invoice details and the barcode on the package.
Exchanges are subject to the discretion of a friendly and diligent team at Sustainable Organistry.
As Sustainable Organistry stands for exclusivity, many of our products are offered in limited sizes.
Please note this may vary by designer/brand. Please check the product details for any anomaly.
Refunds are processed within one week of receiving the returned goods.
We can only process refunds for exchanges or returns once we have received the product.
Typically this timeline is 5-7 days from the date of return shipping.
Returned goods should retain original tags.
Goods that are damaged/without tags will be returned to the customer.
We hope it doesn't come to this, but should the goods returned to us by you fail to meet our returns standards, the cost of returning them to you will have to be borne by you.